Within 45 days from the date of purchase, you are welcome to return or exchange any unworn, unwashed, unaltered item(s) with the price ticket(s) still attached, to receive a full refund, subject to the applicable specifications. Please also note : - Shipping fees are non-refundable unless an item was shipped in error or was damaged in transit. - A return postage fee of $10.00 CAD (plus applicable taxes) will be deducted from your refund. To receive your free return shipping label and initiate a return or exchange please contact us. Contact us from the Order Status page: - Log into our Order Status page by entering your order #, billing postal code, and email address - Your order details will display - From the RCL Market item click on “Contact seller about this item” or “Return item” - A new window will appear. Select the topic you are inquiring about or select the reason for your return from the drop-down menu and click on “Send” - A confirmation message will appear, informing you that the message has been sent to the seller. - The seller will contact you by email within the next 2 business days. Contact us from the My Account page: - Log into your “My Account” page - Click on “Order History” - Open the order that contains the RCL Market purchase - From the RCL Market item click on “Contact seller about this item” or “Return item” - A new window will appear. Select the topic you are inquiring about or select the reason for your return from the drop-down menu and click on “Send” - A confirmation message will appear, informing you that the message has been sent to the seller. - The seller will contact you by email within the next 2 business days. To return merchandise by mail, carefully pack the items you wish to return along with the packing slip into the original packaging. Affix the pre-paid shipping label (received with your order) to the package and drop it off at any Canada Post location. You will be credited to the payment method used in the original transaction. Please allow 5 business days after receiving the product. Important : This item is an RCL/MARKET item and cannot be returned at RCL’s physical location and/or Distribution Center. If the items are sent to the wrong location, you will be charged additional fees.