In-store & curbside* pick up
ALWAYS FAST & FREE
Choose your item(s), select a store, then
select 'Store Pick up’ when completing
An email will be sent to you when
your order is ready for pick up.
PICK UPYOUR ORDER
Visit your selected store and a sales
associate will be happy to assist you.
Call your selected store when you arrive
outside and we’ll bring your order to you.
Visit our FAQ to learn more.
Bring a government-issued photo ID and
your order confirmation email.
Pick up your order within 5 days of receiving your
Ready for Pick up email to avoid cancellation.
1. What is In-store pick-up?
Take advantage of our free in-store pick-up service for the ultimate in safety and convenience! Simply buy online as usual, checkout, then select the Pickup In Store option. You’ll receive an order confirmation email right away while we prepare your order. Once your order is ready, you’ll receive a “Ready For Pick Up” email letting you know it’s time to pick up your order from your selected store.
To give you even more freedom of choice, you also have the option to “split” your order. What this means is you may choose to ship some items to your home and pick up other items you’ve selected in store. Please note that as of now, only the person who placed the order may pick up the order.
2. What is curbside pick up?
Curbside pick up is a safe and easy option to pick up your order without ever having to leave your car! After receiving your order confirmation email, you’ll receive your “Ready for Pick Up” email alerting you that your order is ready, simply proceed to the selected location and call the store to let them know you’re here for your curbside pick up. An available sales associate will then bring your order to your car. If for some unforeseen reason no associates are available to assist you, you will be advised to pick up your order inside the store as usual. Unfortunately, requested or scheduled pick-up times are not available as turn around to prepare your order will vary from store to store.
3. What is the difference between in-store pick-up and curbside pick up??
Good Question! Allow us to introduce these two great new services we’re now offering.
An in-store pick-up order is an order purchased online and then collected by you inside the store of your choosing.
Our curbside pick up option offers the convenience of never leaving your vehicle to receive your goods! With curbside pick up orders, a sales associate will meet you at the designated pick up area with your order in hand instead of you collecting it inside the store!
4. Are there additional fees for in-store pick-up?
Good news, there are no additional fees for this great service!
5. How to place an In-store pick-up order?
To place an in-store pick-up order online, please follow these steps to checkout:
- 1. Using the various tools available to navigate the website, find the item that you're looking for.
- 2. Select the size, colour and quantity of the item that you want to purchase.
- 3. Select ADD TO MY BAG to add the item to your virtual shopping bag.
- 4. When checking out, select the Pickup In Store option for the item(s) that you wish to pick up in store.
Once you've selected the item(s) that you want to purchase, click on the shopping bag icon at the top right corner of the page. This will take you to your shopping bag. If however, the item is unavailable for pick up at your selected store, as always home delivery is an option.
On the MY BAG page, verify that the products that you wish to purchase are displayed with the correct details (size and colour) and price. If you have a Coupon Code, you can enter it in the field beside “Enter Promotional Code” and select APPLY COUPON. The discount will display in red below the order subtotal.
Once you're satisfied with the information in your bag, select PROCEED TO SECURE CHECKOUT
If you are not already logged in to your Reitmans account, you will be directed to a page that will allow you to log in, create an account or checkout as a "Guest". Choose your preferred option and continue.
6. How to pick up an in-store pick-up order?
After receiving your order confirmation email, please wait for your “Ready For Pick Up” email notification. Once your Ready For Pick Up email is received, simply bring a government issued photo ID and order confirmation email to the store indicated on your Ready For Pick Up email.
7. How long will a store hold onto an in-store pick-up order?
We’ll hold your items for five (5) days from the date the order was processed and the “Ready For Pick Up” email was sent. We will be sure to send you a reminder email to let you know your order is ready for pickup. After five (5) days if you still have not picked up your order, you will receive an order cancellation email.
You will not be charged for cancelled items. If the funds on your credit card were on hold or “pending”, please allow up to 3 business days for the hold to be removed (it will not appear as a refund because your card was never charged). If a gift card was used, the amount will be returned to the original card.
8. Can someone else pick up my order?
Yes, once you receive your Ready for Pick Up notification, simply call the Store with your information along with the name of the person picking up. The person you designate must then bring the Confirmation or Ready for Pick Up email and a government issued photo ID when picking up the order.
For any other questions, please visit our FAQ.