FAQ

If you have an account, you can navigate to your Orders to view and track your orders. Otherwise, you can view your order status and track your order by clicking here.

Orders are typically delivered within 3–5 business days (often sooner!), with an additional 2–3 business days for rural areas.

Please note: Orders placed during special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.

We currently accept
the following forms of payment:

• Visa

• Master Card

• American Express

• PayPal

• Gift Cards

• Shop Pay

• Apple Pay (mobile only)

• Google Pay

To return your order by mail, start a return and follow the instructions to generate your return label.

For a quicker refund, you can also return your items at any of our Reitmans stores.

Instead of Ship, select Pick upand select your preferred store location at checkout. You’ll receive an email when your order is ready for pickup.

No. Pick-up in store is free.

Once an order is placed, the pickup store cannot be changed.

Signing in is now faster, simpler, and more convenient—no password required! You can keep all your orders and delivery details in one place, making it easy to track purchases and manage your account.

You now have two ways to access your account:

1. Sign in with Shop - Use the same Shop account across many participating retailers—no need to create multiple accounts.
2. Sign in with your email address

Both options use a one-time verification code sent to your email or phone for secure access.

Log into your account and update your details in the account settings. You can make updates to the email address and name in your account.

To update your shipping address or payment details, please visit the Shop App account page at: https://shop.app/

From there, you can securely manage your saved addresses and credit card information directly within your account.

You can sign up on our website or during checkout.

In case you want to unsubscribe

Use the unsubscribe link in any email. Please note it can take up to 10 business
days to stop receiving marketing emails after you unsubscribe.
Should you chose to unsubscribe from our marketing emails, you will still
receive order-related emails, such as order confirmations and shipping confirmations. We may also contact you by email regarding any questions related to your order.