Account

Account Management

What’s new with signing into my account?

Signing in is now faster, simpler, and more convenient—no password required! You can keep all your orders and delivery details in one place, making it easy to track purchases and manage your account.

You now have two ways to access your account:

  1. Sign in with Shop - Use the same Shop account across many participating retailers—no need to create multiple accounts.
  2. Sign in with your email address

Both options use a one-time verification code sent to your email or phone for secure access.

How do I log into my account without using Shop?

Enter your email address or click ‘More sign in options’ to enter your email address and click Continue. A 6-digit verification code will be sent to your email address. Enter the 6-digit verification code and click Submit. After logging in, you’ll be directed to your Orders page in your account.

How do I log in with Shop if I already have a Shop account?

You won’t need a password to log in. When you select Sign in with Shop, a 6-digit verification code will be sent to either your email address or mobile phone number, depending on how you’ve previously used Shop. Enter the code to access your account. After logging in, you’ll be directed to your Orders page.

How do I sign up and log in with Shop if I’m new to Shop?

To sign up with Shop, select Sign in with Shop and enter your email address.

You’ll receive a 6-digit verification code by email—enter it to continue.

Once your email is confirmed, you’ll be asked to enter your phone number. A 6-digit verification code will be sent by text message. Enter the code to complete sign-in.

After logging in, you’ll be directed to your Orders page.

Why are some of my orders not appearing in my Order History?

On January 28th, 2026, we updated our website to provide a better and more seamless shopping experience. As part of this update, your Order History displays orders placed on the updated website only.

Orders placed before January 28th, 2026 will not appear in your Order History. Any orders placed after this date will automatically be shown there, making it easy to track your purchases going forward.

If you need details about an order that does not appear in your Order History, please contact Customer Care for assistance.

How do I update my account information?

Log into your account and update your details in the account settings. You can make updates to the email address and name in your account.

Can I merge multiple accounts?

If you have multiple accounts with different email addresses and would like to merge them, please contact Customer Care for assistance.

How do I delete my account?

Please contact Customer Care for assistance.

Marketing Emails & SMS

How do I sign up for marketing emails?

You can sign up on our website or during checkout.

How do I stop receiving marketing emails?

Use the unsubscribe link in any email. Please note it can take up to 10 business
days to stop receiving marketing emails after you unsubscribe.
Should you chose to unsubscribe from our marketing emails, you will still
receive order-related emails, such as order confirmations and shipping confirmations. We may also contact you by email regarding any questions related to your order.

How do I stop SMS messages?

Follow the opt-out instructions provided in the SMS message.

Security & Login Help

What should I do if I can’t log into my account?

If you’re having trouble logging in and don’t have access to your email, you can still complete your purchase using guest checkout.