Return Policy
What is your return policy?
Holiday Return Policy
Purchases made between October 9 and December 5, 2026 can be returned until January 4, 2027. Purchases made outside these dates follow our standard 30-day return policy.
Eligible items can be returned within 30 days of purchase, provided they are unworn with the tags on, unwashed, and in original condition, with the original receipt or proof of purchase.
Which items are final sale or not eligible for return or exchange?
The following items cannot be returned or exchanged:
- Opened socks or hosiery
- Shapewear
- Jewelry (including pierced earrings and toe rings)
- Gift cards
- Items marked Final Sale
- Items purchased in store with a price ending in $.97
Can I return items purchased with a gift card?
Yes. Refunds are issued based on the original payment method:
- Online purchases paid with a gift card and returned by mail are refunded as an e-gift card, once the return is processed. The e-gift card is sent to the email address associated with the original order.
- In-store purchases paid with a gift card are refunded as an exchange or gift card, based on the amount paid.
- If a credit card was used along with a gift card, the credit card portion is refunded first, with any remaining balance refunded as an e-gift card.
Returns - Online Orders Shipped to You
How do I return an online order that was shipped to me?
You can return eligible items by mail or in store.
By mail: Start a return and follow the instructions to generate your return label.
In store: For a quicker refund, bring your items to any Reitmans stores.
Klarna: Purchases made with Klarna must be returned by mail to ensure your payment plan is updated correctly.
How do I get a return label?
Return labels are generated here using your order details.
Can I return an online order in store?
Yes. Online orders can be returned at any Reitmans store with your order or shipping confirmation or order number.
Klarna: Purchases made with Klarna must be returned by mail, as in-store returns are not accepted. This ensures your refund is processed correctly and your Klarna payment plan is updated accordingly.
How will I receive my refund?
Refunds are issued based on the original payment method used for the purchase:
- Credit Card: Refunded to the original card.
- Gift Card: Refunded to the original gift card.
- PayPal: Refunded to the card linked to your PayPal account.
- Klarna: Eligible items must be returned by mail. Once the return has been processed, the refund is issued to the original card used through Klarna, and Klarna will update your payment plan accordingly.
- Credit Card and Gift Card: The credit card portion is refunded first, with any remaining balance refunded as an e-gift card.
Returns without a receipt may be accepted as an exchange or gift card. Valid identification may be required.
Please allow 1–2 billing cycles for credit card refunds to appear on your statement.
How long does it take to receive my refund for a mail in return?
Once your return is received at our facility, please allow up to 10 business days for the return to be processed. You’ll receive an email notification once your refund has been processed. You can use the return tracking information to see when your package has been delivered back to us.
Returns - In-Store Purchases
How do I return an item purchased in store?
Bring the item to any Reitmans store. If you have your original receipt or proof of purchase, your refund will be issued according to the original payment method. Returns without a receipt may be accepted as an exchange or gift card. Valid identification may be required.
What do I need to bring to return an in-store purchase?
Please bring the item with tags on and your receipt or proof of purchase.
Can I return an in-store purchase without a receipt?
Returns without a receipt may be accepted at the store’s discretion. Returns without a receipt may be accepted as an exchange or gift card. Valid identification may be required.
How will I receive my refund?
Refunds are issued based on the original payment method used for the purchase:
• Purchases made with a credit card are refunded to the original
card.
• Purchases made with PayPal are refunded to the card associated with your PayPal account.
• Purchases made with a gift card or gift receipt are refunded as an exchange or gift card for in-store purchases.
If a credit card and gift card were used together, the credit card portion is refunded first, with any remaining balance refunded as an e-gift card.
Returns without a receipt may be accepted as an exchange or gift card. Valid identification may be required.
Please allow 1–2 billing cycles for credit
card refunds to appear on your statement.
Can I return a store purchase or in store pick-up by mail?
Store purchases and in store pick-ups must be returned in store.
Returns - Pick-Up Orders
How do I return a pick-up in store order?
Pick-up in store orders must be returned in store, they cannot be sent by mail. Bring the item and your order confirmation to any Reitmans store.
How will I receive my refund?
Refunds are issued based on the original payment method used for the purchase:
• Purchases made with a credit card are refunded to the original
card.
• Purchases made with PayPal are refunded to the card associated with your PayPal account.
• Purchases made with a gift card or gift receipt are refunded as an exchange or gift card for in-store purchases.
If a credit card and gift card were used together, the credit card portion is refunded first, with any remaining balance refunded as an e-gift card.
Returns without a receipt may be accepted as an exchange or gift card. Valid identification may be required.
Please allow 1–2 billing cycles for credit
card refunds to appear on your statement.
Exchanges in Store
Can I exchange an item purchased in store?
Yes. Exchanges are available in store.
Can I exchange an online purchase?
Yes. Online purchases can be exchanged in store only.
Klarna purchases: Exchanges are permitted for a different size or colour, or to replace a damaged item, provided there is no price difference (a $0.00 balance).
Price Adjustments
How long do I have to request a price adjustment?
If the price of an item you purchased online drops within 10 days of your order date, you may be eligible for a one-time price adjustment as long as the lower price is active on the website at the time of your request.
Which items are not eligible for a price adjustment?
Price adjustments are not eligible for:
• Items marked as Final Sale.
• Orders where a promo code or coupon code was applied at checkout.
• Flash Sales, holiday promotions, major sales events or any limited-time promotions lasting 48 hours or less.
How do I request a price adjustment?
In-store purchases: Visit a store with your proof of purchase. The original sale receipt or gift receipt must be presented, and the price tag must be attached to the merchandise. Note that our Customer Care team cannot initiate any price adjustment requests for purchases made in-store.
Online Purchases: Contact Customer Care.