Introducing Klarna
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Add your fave pieces to your cart
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Select Klarna and make your first payment at checkout
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Enjoy the compliments
Frequently Asked Questions
What is Klarna?
Klarna is a third-party payment provider that gives eligible customers additional ways to pay for online purchases. Available payment options and eligibility are determined by Klarna at checkout.
How do I use Klarna?
Select Klarna as your payment method at checkout and follow the instructions provided. You’ll be able to review the available payment options and terms before completing your purchase.
Can Klarna be combined with another form of payment?
Gift cards are the only additional tender that can be used in a Klarna transaction. They must be added to the transaction at checkout before you select Klarna.
Can I use Klarna in store?
No. Klarna is available for online orders shipped to you only. It is not available for in-store purchases or buy online, pick up in store orders.
Is Klarna available for every online order?
Availability and approval are determined at checkout. Klarna is not available for buy online, pick up in store orders. If Klarna is available for your ship to home order, select it to view the payment options offered to you. For questions about eligibility or an approval decision, please contact Klarna directly.
Where can I view my payment schedule?
Log in to your Klarna account through the Klarna app or website to view your payment schedule and account details. For questions about instalments, payment terms, or your account, please contact Klarna directly.
Can I return or exchange a Klarna purchase in store?
No. Purchases paid with Klarna cannot be returned or exchanged in store, including exchanges for a different size or colour. Eligible items must be returned by mail, following our standard return policy.
How do I return a purchase paid with Klarna?
Purchases paid with Klarna must be mailed back to us. You can start your return here. Follow the instructions to select eligible items, obtain your return label, and mailing instructions. Our standard return eligibility requirements apply.
What happens to my Klarna payments when I return an item?
Once we process your eligible return, you’ll receive an email confirmation. Klarna will then notify you of any changes to your payment plan and refund any applicable amount you’ve already paid. Check your Klarna account for your updated payment details.
How long will my refund take?
Once your refund has been processed, it may take up to 14 days to appear in your account, depending on your financial institution. Log in to your Klarna account for refund details. If you need confirmation that we’ve processed your return, please contact our Customer Care team.
Who should I contact if I need help?
For questions about payments, instalments, eligibility, approval decisions or your Klarna account, contact Klarna through your account or visit the Klarna Help centre. Our Customer Care team can help with your order, delivery, return process and refund status.