Payments & Gift Cards

We currently accept
the following forms of payment:

• Visa

• Master Card

• American Express

• PayPal

• Gift Cards

• Shop Pay

• Apple Pay (mobile only)

• Google Pay

• Klarna

Yes, the following combinations may be used  

• Gift cards and credit cards 
• Gift cards and Klarna  

Klarna is a third-party payment provider that gives eligible customers additional ways to pay for online purchases. Available payment options and eligibility are determined by  Klarna at checkout.

Select Klarna as your payment method at checkout and follow the instructions provided. You’ll be able to review the available payment options and terms before completing your purchase.

Gift cards are the only additional tender that can be used in a Klarna transaction. They must be added to the transaction at checkout before you select Klarna. 

No. Klarna is available for online orders shipped to you only. It is not available for in-store purchases or buy online, pick up in store orders.

Availability and approval are determined at checkout. Klarna is not available for buy online, pick up in store orders. If Klarna is available for your ship to home order, select it to view the payment options offered to you. For questions about eligibility or an approval decision, please contact Klarna directly.

Log in to your Klarna account through the Klarna app or website to view your payment schedule and account details. For questions about instalments, payment terms, or your account, please contact Klarna directly.

Returns: Purchases paid with Klarna cannot be returned in store. Eligible items must be returned by mail, in accordance with our standard return policy.

Exchanges: In-store exchanges may be permitted for a different size or colour, or to replace a damaged item, provided the exchange results in no price difference.

Purchases paid with Klarna must be mailed back to us. You can start your return here. Follow the instructions to select eligible items, obtain your return label, and mailing instructions. Our standard return eligibility requirements apply.

Once we process your eligible return, you’ll receive an email confirmation. Klarna will then notify you of any changes to your payment plan and refund any applicable amount you’ve already paid. Check your Klarna account for your updated payment details.

Once your refund has been processed, it may take up to 10 business days to appear in your account, depending on your financial  institution. Log in to your Klarna account for refund details. If you need confirmation that we’ve processed your return, please contact our Customer Care team.

For questions about payments, instalments, eligibility, approval decisions or your Klarna account, contact Klarna through your account or visit the Klarna Help page.  

Our Customer Care team can help with your order, delivery, return process and refund status.  

Pending charges are temporary authorizations.

Multiple charges may appear due to authorizations or split shipments.

Charges may be processed as items ship.

Pending charges are released according to your financial institution’s timelines.

The balance on your gift card can be checked here.
If your gift card doesn’t have a PIN, you can reach out to Customer Care for assistance.

Gift cards do not expire.

Enter the gift card number and PIN at checkout.

Please contact Customer Care for assistance.

Lost or stolen gift cards cannot be replaced.

•  Plastic Gift Cards are shipped via Standard Post, free of cost, to the recipient and typically arrive within 4–9 business days. Express Post (2-3 business days, tracking included) can also be selected for a fee of $15.99.

•   E-Gift Cards are digital and sent by email directly to the recipient or purchaser, either immediately or on a scheduled date.

Payments may be declined due to authorization issues or incorrect information.

Please try again or contact Customer Care for assistance.

Orders not paid with Klarna: Please contact our Customer Care team for assistance. 

Orders paid with Klarna: For questions about payments, instalments, eligibility, approval decisions or your Klarna account, please contact Klarna directly through your account or visit the Klarna Help Centre.