Placing an order
Can I place an order as a guest?
Yes, you can place an order without creating an account, but creating an account allows you to track your orders more easily and save your information for future purchases.
Can I order an item that is out of stock?
If an item is out of stock, it cannot be ordered. Availability may change, so we recommend checking back.
Can I use multiple promotions on one order?
Whether promotions can be combined depends on the specific offer. Refer to the promotion’s terms and conditions for details on how it can be applied at checkout.
Product Availability & Sizing
How do I find the item I’m looking for?
You can use the search bar at the top of the website or browse by category to find items.
Why is an item available online but not in a store?
Online and store inventories differ. Some items may be considered ‘web exclusives’ and available online only or in limited store locations.
Where can I find the size chart?
Size charts are available on product pages to help you select the best fit.
Are extended sizes available in store and online?
Extended sizes are available for select styles. Items that are Petite or Tall are clearly identified, either in the product title online or on the in-store tag. Availability may vary by item and by channel (online or in store).
Stores
How do I find a store near me?
You can use the Store Locator on our website to find a store near you.
Do store hours vary on holidays?
Yes. Store hours may vary on holidays. Please check the Store Locator for the most up-to-date hours.
Are your stores accessible?
Many of our stores offer accessibility features. Please contact your local store or Customer Care for specific information.
Promotions
Are promotions applied automatically at checkout?
Some promotions are applied automatically at checkout, while others require a promo code to be entered. Promotion details are provided at the time of the offer.
Why is my discount code not working?
There are a few reasons why a discount code may not apply to your order:
• Discount codes are typically valid for one-time use only.
• If an order is cancelled or returned, the code cannot be used again.
• Discount codes cannot be combined with site-wide promotions unless stated in the offer’s terms and conditions.
• Make sure the code is entered exactly as shown, with no extra spaces.
We recommend reviewing the promotion’s terms and conditions to confirm eligibility.