Summary of Store Reopenings & Policies
Store Opening DateReturn & ExchangesFitting Rooms
Quebec (excluding Montreal)May 19 (stores with external access)
June 5 (stores inside shopping centres)
YesOpen
Quebec (Montreal only)May 25 (stores outside malls)
June 22 (stores inside shopping centres)
YesOpen
ManitobaMay 19YesOpen
SaskatchewanMay 19YesOpen
AlbertaMay 19YesOpen
Prince Edward IslandMay 22YesOpen
New BrunswickMay 22YesOpen
British ColumbiaMay 25YesOpen
YukonMay 25YesOpen
Northwest TerritoriesMay 25YesOpen
OntarioMay 28 (stores outside malls)
June 18 & 25 (select stores inside shopping centres)
YesOpen
Nova ScotiaJune 1YesOpen
Newfoundland & LabradorJune 12YesOpen

*To be updated as remaining provinces’ government announcements are made. For any other questions, please visit our FAQ.

May 13, 2020

We have worked hard the last weeks to prepare our stores for your long awaited return. You will find here everything you need to know about the reopening of our stores and increased protocols to ensure a safe shopping environment. The health and safety of our customers and employees is our top priority.

Keeping everything clean for you

  • - We will clean and disinfect high-touch areas and surfaces more frequently, including changing rooms, counters, and cash registers;
  • - We have placed hand sanitizing stations at all of our store entrances and changing rooms.

Know your limits

  • - We've placed health and security standards signage throughout your store to remind you of the social distancing and safety measures in place;
  • - We’ve placed distancing markers on the floor in order to encourage customers to maintain a safe distance from other shoppers and store staff;
  • - We’ll be limiting the number of store occupancy, our team members included;
  • - We’ve installed Plexiglas shields in front of our cash registers;
  • - We’ve limited the number of available changing rooms;
  • - Clothing items that you will try on will be pulled from the floor for a period of time & steamed before making it back on the selling floor.
  • • We ask customers who have cold or flu symptoms or who have recently traveled abroad to shop online.

Choose limited contact shopping

  • - Avoid touching products as much as possible: ask our sales associate for help;
  • - We will be processing contactless transactions so we will ask you to provide the tags for our sales associate to scan;
  • - Pay with a card instead of cash when possible; make the payment yourself using the terminal to limit close contact.

Many of our stores are opening gradually. We encourage you to look up the stores that might be open near you and their reduced hours with our Store Locator. For more information on store reopening and return policy, please visit our FAQ.

We want to thank you for your continued support and patience over the past few weeks. We can’t wait to see you again!

May 3, 2020

Despite some provincial governments’ authorization to reopen businesses starting May 4th, we will be ready to reopen some our stores starting May 19th. We will take this time to ensure we adequately prepare our stores for your long-awaited return. This additional delay will also ensure that all public health guidelines will be respected and that our stores remain safe places for our customers.

When it comes to the other remaining provinces, we are monitoring and awaiting the official governments’ announcements to come. Starting May 19th, you will be able to know the list of our store locations that will open their doors. Please consult our Store Locator.

We can't wait to see you again - even if it is 2 meters away from one another!

P.S.: Returns of your products purchased before and during quarantine will be accepted with additional protocols in place for a period of 30 days after the reopening of your store of choice, unless otherwise specified by official provincial authorities.

March 17, 2020

Dear Reitmans Community,

We recognize that it is important to do all we possibly can to protect our employees and customers in these difficult times. To help everyone stay as safe as possible, and in support of collective efforts against COVID-19, we have decided to close all our Reitmans, Penningtons, Addition Elle, RW&CO. and Thyme Maternity stores nationwide today, March 17th, until further notice. We are truly moved by the hard work and resiliency of our devoted teams.

Since we also know that you might need to stay home for a little while with your loved ones, all our Reitmans (Canada) Limited brands are temporarily extending their return policy. You will have 30 days from store re-opening to return in-store purchases made since February 1st. If you have any questions, our customer service teams remain available and dedicated to helping you. Please refer to the Contact Us section of our brands’ websites.

We will miss you in stores, but you can find us online anytime. Our websites remain open 24/7. We also invite you to check out our social media platforms and join our communities to engage with us and share what’s on your mind during these trying times…because incredible things happen in moments of togetherness.

We promise to keep you updated on all the latest developments via email newsletters and social media.

Stay safe, and let’s take good care of each other.

Stephen Reitman

Stephen F. Reitman
President and CEO, Reitmans (Canada) Limited