One star because can't put zero. Loved the look of this bag but strap broke (ripped off at the seam) on day two of using this bag. And trying to return in store was a nightmare. Staff were rude and not helpful. Tried to push for exchange... why would I want another poorly made product? Did not stand behind product at all... within 30 days of purchase, and with receipt, only used two days before broken strap and I was told they were doing me a favour by giving me store credit... would not return for refund!!! Very disappointed as I was so excited to purchase this bag, very surprised with the poor quality and dismayed at the awful customer service.