I got this bag for Christmas and was so excited because of the great design - multiple strap options, a separate shoe compartment, and compact. But not even after two months of using this as my gym bag - the stitching that kept the main shoulder strap on - snapped! I don't overload my gym bag - just my shoes, workout gear, a small book, and sometimes my lunch container from work. I was not rough on this thing at all. But yet it was unusable after just two months. I called Reitmans and also emailed in photos of the broken strap and they told me that they only guaranteed quality for 30 days - which seems ridiculous to me seeing that my last gym bag lasted me 4 years and never broke. The only compensation they offered was to pay up to $15 for me to take it to an alteration place myself to get the strap sewn back on, but only after sending them a receipt for the service - and even then it wasn't guaranteed. I loved the concept of this bag but quality is clearly not their priority. In my opinion, a gym bag should last more than 2 months!